Covid 19 Info/Community Resources

Lane County Resources in Response to COVID-19 (3/25/2020)

Food Insecurity:

  • Meal sites and Meals on Wheels will operate normal hours and schedules. Our staff and volunteers will be doing regular wellness checks in addition to serving meals to go from Café 60 locations and facilitating Meals on Wheels. For more information about Senior Meals Program, please call 541-682-3353 or 1-800-441-4038.
  • Catholic Community Services will be distributing 100 premade food boxes from 9-12 on Monday, Wednesday, and Friday at both of their locations. They will be closed on Tuesday, Thursday, and Saturday.
  • The Dining Room will work to stay in operation, 270 W 8th, Eugene. We will serve to-go meals M-Th at no cost between 12-3pm (or until food runs out) instead of seating guests inside (beginning Monday, March 16).  

To-go breakfast and lunch

When: 10 am – 12 pm, Monday – Friday, March 16-20th

Where: Willamette High School, Prairie Mountain School, Malabon Elementary School

Additionally, will continue operating Trillium Produce Plus, take home supplement of produce and


When: Tuesday, March 17th and Friday, March 20th 11am – 3pm

Where: Bethel Farm, located behind Prairie Mountain School

  • Eugene School District

To-go meals

When: Monday–Friday, March 16–20, 11 a.m.–12 p.m.

Where: Arts & Technology Academy, 1650 West 22nd Ave. (back by roll up doors)

Awbrey Park Elementary School, 158 Spring Creek Dr. (TBD)

ECCO, 200 N. Monroe St. (lobby)

Holt Elementary School, 770 Calvin St. (back cafeteria doors)

Howard Elementary School, 700 Howard Ave. (lobby)

South Eugene High School, 400 East 19th Ave. (back cafeteria doors)

  • Laughing Planet cafe supplying lunch to children on school lunch assistance during closure

Shelter and resources for people experiencing homelessness:

  • Dusk Until Dawn is going 24 hours. Dusk until dawn will turn into dawn until dawn. The county has approved the emergency shelter to stay open during the day so that people who are sick can sleep/rest.
  • Egan Warming Center will continue to operate based on their existing protocols with consolidated sites.
  • Eugene Mission is at capacity. Now open 24/7 during the pandemic so people who are sick can sleep/rest. New protocols are in place for dining and sleep arrangements.
  • 15th Night will also be continuing to offer support and resources for unhoused youth and those working with them via phone and text at (541)246-4046. For an in-person response CAHOOTS continues to operate 24/7 currently. If you are in Eugene please call (541)682-5111, for those in Springfield, please call (541)726-3714.
  • New Roads:Shower and laundry services to youth ages 16-21 at New Roads (941 W 7th) and youth 11-17 at our Station 7 program (931 W 7th). New Roads services are Monday-Friday 8:30 am to 4:45 pm and Station 7 can be accessed 24/7, although we do ask for some advance notice if possible, to schedule basic needs appointments. Our 24/7 crisis line is 541-689-3111.
  • Hosea Youth Services: The Resource Service Center will be open from 1 to 6:30 pm for essential needs only (showers, laundry, etc). Dinner will be to-go boxes, and will be served at 5pm

Rent & Utilities:

  • ERAP Emergency Rental Assistance Program, eligible customers can receive $300 spread out at $75 per month for four months. This program is available to households of senior or disabled persons, or child(ren) aged 18 and under. To apply for this program, contact: Lane County Human Services Commission – 541-682-3378
  • EWEB is temporary suspending service disconnections and late fees for customer non-payment during the coronavirus crisis. Starting April 1, our customer-owned utility will expand its EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department. Unlike other assistance programs, the job loss benefit doesn’t include an income threshold.
  • EPUD– Eligible customers can receive up to $300 credited to their EPUD account. To apply, contact the agency nearest you:

Springfield Catholic Community Services – 541-747-8349

Eugene Catholic Community Services – 541-345-3642

Cottage Grove Community Sharing – 541-942-6492

ERAP – Eligible customers can receive $300 spread out at $75 per month for four months. This program is available to households of senior or disabled persons, or child(ren) aged 18 and under. To apply for this program, contact:

Lane County Human Services Commission – 541-682-3378

SUB:   Effective immediately, SUB is increasing our emergency payment fund for low-income customers, Project Share, by $49,000 to $87,000 to help our most vulnerable customers.  Specially trained staff standing by to help customers who need extra time and flexibility in making payments. 541-746-8451.

NW Natural:  Will not disconnect customers who can’t make a payment due to impacts caused by the coronavirus. Customers will continue to receive bills and past-due notices. But NW Natural will not send a final shut-off notice and disconnect service.1-800-422-4012, Monday- Friday, 7:00 a.m. to 6:00 p.m.


Comcast Wireless Internet Essentials:  free increased speeds and free 2 months for new customers

Centurylink: For the next 60 days, we’ve committed to waive late fees and to not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19. We are also suspending data usage limits for consumer customers during this time period due to COVID-19.

Spectrum Wireless: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

Mental Health:

  • HOOTS (Helping Out Our Teens in Schools) will be offering mental health support by phone for students, families and staff of high schools in the 4J, Springfield, Bethel and Oakridge school districts. The White Bird Crisis line will continue to be accessible 24/7 by phone at (541)687-4000. The phone line will be accessible from 9:00 AM to 4:00 PM Monday through Friday, beginning Monday March 16th and continuing until schools are able to reopen. Staff can provide short term counseling, resource referrals and OHP sign up. For students, families and staff of CHURCHILL, NORTH EUGENE HIGH, SHELDON, SOUTH EUGENE HIGH, ECCO, NETWORK CHARTER, WELLSPRINGS, TWIN RIVERS CHARTER, WILLAMETTE HIGH AND KALAPUYA, please call (541)246-2342.For students, families and staff of ACADEMY OF ARTS AND ACADEMICS, GATEWAYS, SPRINGFIELD HIGH, THURSTON HIGH AND OAKRIDGE HIGH please call (541)246-2332.
  • Hourglass Community Crisis Center: New hours of operation 11am to 11pm 7 days a week. New admissions will be accepted up until 9:30pm Hourglass can only serve 8 individuals at any given time. There is a new screen process before individuals can enter the program.

General Community Updates:

  • Lane County Public Health- Non-Emergency Call Center: The call center, which can be reached at 541-682-1380, will be open daily from 8:00 a.m. to 8:00 p.m. to address concerns or questions about COVID-19.
  • LTD and EMX are changing weekday bus and Ridesource Services to their Saturday schedule starting on March 23rd. They temporarily not charge for fares and asks riders to board from the rear doors.

Closures and Program Chnages:

  • Buckley sobering services for two weeks due to the coronavirus pandemic.
  • Chrysalis Behavioral Health Outpatient Services: Walk-In Hours Suspended. Open on restricted hours from 9am-3pm. Case Managers will do phone sessions.
  • All NAMI Lane County Resource Centers are closed, and all groups, classes, meetings, and presentations are cancelled due to the concerns around COVID-19.
  • White Bird Dental Clinic closed for routine procedures but accepting urgent dental needs.
  • PeaceHealth Woodfield Station same-day clinic is closed
  • SASS Crisis Services Center: Drop-In, Support Groups, In-Person Counseling Suspended. Staff will connect with clients individually to arrange phone conferences for all meetings that are currently scheduled or will make other individual arrangements as needed. Crisis hotline support 24/7 is still available at 541-484-9791 / 844-404-7700.
  • All Eugene and Springfield Libraries locations are Closed
  • Eugene Rec: Eugene Rec has closed all eight of its community centers and pools. The facilities are expected to reopen March 30. More info at
  • Uhlhorn Day Center is closed.
  • ElRod Center: All group activities at the ElRod Center are canceled or will be rescheduled until further notice. All individual and family therapy sessions will continue as scheduled. 
  • Family Relief Nursery: All sites, Cottage Grove, Creswell and Drain will be closed to the public and no classes until April. More information, contact Family Relief Nursery at 541-942-4835 or go to
  • Womenspace is not currently holding support classes and not serving people in walk in. Please use their 24-hour support line to receive services for domestic violence supporters. 541-485-6513

Aware of new resources or have updates on existing ones? Please email Hillary at or call 458-209-5371 to update this list.